At SportsEra, we make efforts to satisfy our customers with our products. However we alsohave put in place an easy & hassle-free return policy, if the need arises.
In the event that you are not fully satisfied with your purchase, our return and exchange policy allows for you to return it within 7 working days of its delivery. We shall provide you with a credit in your online “Scoreboard”, or a full refund.
RETURN OF A PRODUCT
Simply place unused merchandise with all tags attached in the original packing. Enclose your invoice inside. In some cases, we can arrange for the parcel to be picked from some locations. Call us at +91-11-25073977 or write to us at firstname.lastname@example.org to check if your pin code falls under this service. In case it does not, simply courier the parcel to our address. Enclose the courier receipt to get a refund for courier charges. In all cases, please also enclose any other free gifts you received with your order.
CALCULATION OF VALUE OF CREDIT (SCOREBOARD)
The value of the credit/credit coupons will be equal to the final amount paid by you (after discounts) at the time of purchase.In applicable cases, the courier return charges will be added to the amount.
WHAT ARE THE ITEMS/SERVICES THAT CANNOT BE RETURNED
No used items will be returned. No item that has been sold as part of a multipack can be returned as an individual item. Items bought under discount during sales or special promotions, or using credit coupons or promo-codes cannot be returned.Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been used.
STEPS TO USE YOUR ONLINE CREDIT IN SCOREBOARD
Sign up with www.sportsera.in (if you are a registered user, please login with the details), add the items of your choice to your bag.
Click on check out button, fill in your personal details.
Click next for payment details and the credit from your scoreboard will be used automatically.
AVERAGE TIME TAKEN IN EXCHANGE OR ISSUING OF CREDIT OR REFUND
We first need to receive the original products back in our warehouse. Once received, it will take us minimum 15 working days to process any refund/exchange or issuance of credit in your Scoreboard.